Purchase Tickets for the 2023 Flannel & Spice Soiree Here

Refund & Return Policy

  1. Returns:
    • We accept returns within 30 days of purchase.
    • Items must be unworn, unwashed, and in their original condition with tags attached.
    • Proof of purchase is required for all returns.

  2. Refunds:
    • Refunds will be issued to the original payment method within 7 business days of receiving the returned item.
    • Shipping costs are non-refundable.

  3. Exchanges:
    • Exchanges are subject to availability.
    • If the desired item is not available, a refund will be processed instead.

  4. Non-Refundable Items:
    • Customized or personalized items cannot be returned or exchanged unless defective or damaged upon receipt.

  5. Defective or Damaged Items:
    • If you receive a defective or damaged item, please contact us within 7 days of delivery.
    • We will replace the item or issue a refund, depending on your preference.

  6. Return Process:
    • To initiate a return, please contact our customer service team with your order details.
    • Once your return is approved, you will receive further instructions for shipping the item back to us.

  7. Final Sale:
    • All clearance or final sale items are non-returnable and non-refundable.

  8. Policy Updates:
    • We reserve the right to update or modify this refund policy at any time without prior notice.
    • Any changes will be effective immediately upon posting on our website